tk999games Privacy Policy

tk999games is a trusted and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy and data protection of our users. This privacy policy ("Policy") describes how tk999games ("we", "our") collects, uses, stores, discloses, and protects your personal information.

This policy applies to all services, websites, and applications of tk999games. Please read this privacy policy carefully before you start using our platform. If you have any questions or concerns, contact us via our 24/7 live chat support.

1.1 Information You Provide Directly

When you register on tk999games or use your account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers
• Residential address

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records
• Referral URL and navigation path

1.3 Information Received from Third Parties

In some cases we may also receive information from trusted third-party sources, such as payment processing services and identity verification agencies. This information is used solely to ensure the security of your account and to prevent fraudulent activity.

tk999games uses the information collected from you for the following legitimate purposes:

• Account Management: Handling registration, identity verification, and account security.
• Service Delivery: Providing gaming services, bonus offers, and promotional benefits.
• Financial Transactions: Managing deposits, withdrawals, and payment processing.
• Customer Support: Providing effective and personalised support through live chat.
• Security and Monitoring: Preventing fraud, money laundering, and other improper activity.
• Ongoing Improvement: Analysing user experience to improve service quality.
• Communication: Sending important platform updates, security alerts, and promotional information.
• Responsible Gaming: Monitoring gaming patterns to provide responsible gaming support.

3.1 Security Measures

tk999games uses industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal information. All our data transfers and storage are completed using encrypted methods, which prevents unauthorised access by third parties.

We apply the following technical and organisational security measures:

• Storage of sensitive information using AES-256 bit encryption
• Two-Factor Authentication system
• Regular security audits and penetration testing
• Restricted employee access — only authorised staff can view the data
• Firewall and data monitoring system

3.2 Retention Period

We retain your information for as long as your account is active and as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal obligations, financial regulatory requirements, and fraud prevention purposes.

4.1 Sharing Information with Third Parties

tk999games does not sell your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: With technology support providers who operate the service, who work under strict confidentiality agreements.
• Legal Authorities: In response to a valid court order or a lawful request from a law enforcement agency.
• Fraud Prevention: To detect and prevent serious fraudulent activity.

4.2 International Data Transfers

In some cases your information may be processed on servers located outside Bangladesh. In such cases we ensure that the destination country or organisation maintains privacy protection standards equivalent to or higher than our own.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device that help improve your browsing experience. tk999games uses the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse site usage and improve services.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note, however, that disabling certain essential cookies may cause some features of the tk999games platform to not work properly.

As a user of tk999games, you have the following rights:

• Right to Access: You can view what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you can request that your information be deleted.
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Withdrawal from Marketing Communications: You have the right to opt out of promotional emails or communications.
• Data Portability: The right to receive information about you in a structured, machine-readable format.

To exercise any of the above rights, contact us via our 24/7 live chat or by email. We will process your request within a reasonable time.

tk999games provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. We ensure this through an age verification process at the time of registration.

If we learn that information about a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

We monitor your gaming activity primarily for your protection. To ensure responsible gaming, our system automatically detects unusual gaming patterns and, where necessary, our support team will reach out to you.

Information collected for this purpose is used solely for your protection and is not used for any commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.

tk999games reserves the right to update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and publish the updated policy on the website with a new effective date.

Continuing to use the platform after changes have been made means you have agreed to the revised policy. We therefore recommend reviewing this page regularly.